Frequently asked questions

We supply high-quality research peptides and related products intended strictly for laboratory research and in-vitro use. Our products are not intended for human consumption, medical use, diagnostic purposes, or veterinary use.

No. Our products are sold for research purposes only under current applicable laws. They are not approved for use as drugs, food, cosmetics, or therapeutic treatment. We do not provide medical advice, and our products must not be used to diagnose, treat, cure, or prevent any disease.

Purity varies by product; most research peptides are ≥95% pure unless otherwise specified on the individual product page. Please refer to the product listing or request a Certificate of Analysis (CoA) for your specific batch.

No. All information on our website is provided for educational and informational purposes only and relates to pre-clinical research data. We make no health, medical, or performance claims, and nothing on this website should be interpreted as advice on personal use.

Each batch is produced under strict quality controls and tested for identity and purity using methods such as HPLC and/or mass spectrometry. Certificates of Analysis (CoAs) are available on request for every product — please mention your batch number when requesting a CoA.

Lyophilized (powder) peptides — such as Snap Pens — should be stored in a cool, dry place away from direct light. Once reconstituted, they should typically be refrigerated and used within 45 days. Easy Pens are pre-mixed and must be refrigerated at all times. Short periods at room temperature during shipping or travel are acceptable. Always refer to the specific packaging and product page instructions.

No. We do not provide dosing, administration, or protocol advice of any kind. Our products are for research purposes only; the purchaser and/or institution is fully responsible for experimental design conducted to professional standards and in accordance with applicable regulations. Extensive published studies and dosage protocols may be found through peer-reviewed scientific literature.

Stability in peptide formulations doesn't happen by accident. It requires precise control over the active pharmaceutical ingredient (API), the carrier formula, the manufacturing environment, and the packaging — and we oversee every one of these variables in-house.

Our stabilised liquid formulas are designed to maintain high purity under reasonable storage conditions. Independent stability studies on our products show:

For best results, follow the storage guidelines provided with your specific product. Formulations, ingredients, and testing protocols may vary by product.

Our products are intended for laboratories, research institutions, qualified professionals, medical clinics, hospitals, and experienced hobby researchers who can safely handle research chemicals. By placing an order, the purchaser confirms they are 18 years of age or older and will use our products in line with all applicable laws and regulations in their jurisdiction.

Browse our catalogue, select your products and quantities, and add them to your cart. Proceed to checkout, fill in your billing and shipping details, and confirm your payment. You will receive an order confirmation email, followed by a shipment tracking number once your order has been dispatched.

No, you can check out as a guest. However, please note that some discount codes may not function correctly without being logged into an account.

Please contact us as soon as possible if you need to modify or cancel your order. Once an order has been packed or dispatched, we may not be able to make changes or cancellations.

We accept over 300 types of cryptocurrency via our third-party gateway, NOW Payments. For other payment methods, we will send instructions after your order is placed.

We currently ship to Japan, Australia, and Thailand. We are working to expand our available markets — this FAQ will be updated as new regions are added.

All orders are securely packed to maintain product integrity and shipped using express delivery methods only.

No. We ship domestically within each market we operate in, so there is no customs clearance or import duty applicable to your order.

Please contact us with your order number and we will investigate with the shipping provider. Reshipments or refunds are assessed on a case-by-case basis depending on the tracking information and our shipping policy.

Generally we cannot accept returns once products have left our control, except in the case of our error or a proven quality issue. Please contact our support team if you believe either of these applies to your order.

Please contact us within 2 days of delivery with your order number and clear photos of the item(s) received. If confirmed that the product was damaged in transit or incorrectly supplied, we will arrange a replacement or issue a credit in accordance with our returns policy.

Some of our products have not been evaluated or approved by regulatory bodies such as the FDA, EMA, TGA, or their equivalents. All products are supplied strictly for research purposes and not for therapeutic or consumer use.

Laws governing the purchase, import, storage, and use of research chemicals differ by country and region. It is the purchaser's sole responsibility to ensure they are complying with all applicable laws in their jurisdiction. By completing a purchase, you confirm that you have done so.

No. We cannot and do not provide personal, medical, or usage advice of any kind. We supply research-grade products; the experimental design and scientific use of those products is entirely determined by the customer.

Many of our product pages include basic technical information and references to publicly available research. For more in-depth detail, we recommend consulting peer-reviewed literature and established scientific databases — links to relevant research are provided on each product page.